Placing an order online is quick, secure and easy. Simply click on 'Order OvPlex™' and add the test to your basket. Checking out involves entering your name, address, Doctor's details and payment details, all over a secure connection and in easy to follow steps. Alternatively you may download the order form from this Website, complete your details and send it to us by fax.

If you have any questions when ordering, you can telephone or e-mail our customer services team for prompt assistance.

Accepted Payment Methods

We accept payment by Visa, MasterCard, Switch/Maestro and Debit cards, Cheques, Postal Orders and Bank Transfer. We also accept PayPal or Google Checkout payments.

Please make Cheques and

Postal Orders payable to Intus Healthcare Ltd. for the full cost of the test. You can place the order online before sending the payment in or use our paper order form. The invoice total and all other relevant information will be clearly presented during check-out. We wait for the payment to clear before sending the test to you so please consider paying online if you want to receive your OvPlex™ test promptly.

Bank Transfer details including account number etc. will be provided to you during the checkout as well as by e-mail when you select this as your preferred payment option.

Debited Funds

When you place an order online, your credit or debit card goes through an authorisation process, which simply guarantees that adequate funds are available in your account at that time. This authorisation is valid for approximately five working days to allow us time to fulfil your order.

When we dispatch your order, we will debit the full amount and send you an electronic invoice with details.

Credit Card Authorisation Failures

The most common explanation for this error, is that you have accidentally typed the billing address or card details incorrectly. If this happens, an error message will appear and you will be given the options to try again with the same or a different card.

If authorisation fails again and you are positive the details are correct, first check your VALID TO & EXPIRY dates shown on the front of your card and your ISSUE NUMBER (if applic.). You could also call your card provider to ask why it was not authorised. The security code on the back may be faded but has to be entered correctly. VISA and MasterCard transactions may be subject to additional security measures involving the password you set. Contact your bank on the number displayed on the card for assistance.

Our order processing department will receive your "failed order" anyway and may then contact you to arrange an alternative payment method, if you still wish to proceed.

Otherwise contact us and we will try to progress the order for you.

Order Acknowledgement

Soon after you have placed your order online, you will receive an e-mail confirmation and shortly after, a paid invoice (provided the e-mail address you have given us is valid). A paid invoice will be sent by post for faxed orders. If you wish to alter any information or correct a mistake, please notify us in writing with your Order Number).

Telephone Orders

We do not take OvPlex™ orders over the phone, but if you have a problem placing an order online or do not want to do so, call us and ask for an order form to be sent to you in the post.

Please note: We cannot offer you medical advice. Our staff are instructed to only offer you information on the test and its benefits. They are not trained to make suggestions on what may be best for your health. Please discuss any health queries you may have with your Doctor.

Facsimile Orders

Order forms sent by fax must be clearly legible and include your name, billing address, delivery address, Doctor's details and telephone number. Please include the long credit or debit card number, start date, expiry date, issue number (if applic.), name on card and CVV - security number (the last three digits on the back of the card). Tests will only be dispatched when payment is received in full.

Orders by Post

Order forms sent by post must be clearly legible and include your name, billing address, delivery address, Doctor's details and telephone number. Please include the long credit or debit card number, start date, expiry date, issue number (if applic.), name on card and CVV - security number (the last three digits on the back of the card). Tests will only be dispatched when payment is received in full.

VAT

Where applicable, all prices shown are inclusive of VAT at the prevailing rate and are correct at the time of publishing. All prices are subject to change without notice.

Cancelling an Order

If you want to cancel or amend an order already placed, please inform us in writing (e-mail ideally) as soon as possible. Please state your order or invoice number and to help us improve our service, a reason for cancelling or changing your order. If the test has already been dispatched, please refuse the delivery. Delivery stamps or labels will have our name Intus Healthcare Ltd on them.

Test Availability

Orders made for OvPlex™ on this website, including the price paid, do not constitute an offer to enter into a contract or agreement. Your order is deemed to be an offer for the test and Intus Healthcare Ltd. is not obliged to accept your order if circumstance warrants us not to fulfil it.

We reserve the right to refuse any order or to require further information to enable us to evaluate, validate and/or process an order. Any fraudulent or suspicious transactions will be reported to the relevant authorities.

We accept orders from any geographic region displayed as an option in our shopping cart. Orders placed with a billing address outside the UK in particular may be subject to thorough, time consuming anti-fraud checks and we may refuse the option to pay by card to any order we deem suspicious. If unsure about placing an order, please contact us.

OvPlex™ is sold subject to availability. There may be occasional circumstances beyond our control that mean we cannot fulfil an order.

If, for some reason we have to cancel an order or refund your card in part or in full, we can and will do this promptly and then contact you via e-mail or phone to inform you.

There may be a 5-10 day delay between Intus Healthcare Ltd. refunding your card and it actually showing up on your account, so please be patient as this process is controlled by the banks.

Intus Healthcare
Therapeutic options for proactive people