Our IT systems and logistics processes have been streamlined over many years. Based on the experience of processing tens of thousands of orders, we aim to provide you with a smooth and fast delivery service.

Intus Healthcare Ltd. deliver to any territory shown in the shopping cart. The exact delivery cost will be displayed before checkout.

All orders go through three stages:

1. Funds are authorised and the transaction is checked for fraud before the order is forwarded to processing.
2. The test is then picked, configured for the patient and packed.
3. The order is dispatched by First Class Royal Mail (Recorded or Special) or one of a number of national and international courier companies.

Depending on the service used, detailed parcel tracking may or may not be available in your online account.

The time delivery takes depends on the following:

• The validity of transaction data and accuracy of shipping details.
• Whether the test is in stock at the time of your order. (99% in stock)
• The number of orders we are processing at any one time.
• The destination of your order.

Delivery options may be offered as you progress through the shopping cart, depending on several criteria.

'Standard Delivery' means that Intus Healthcare Ltd. will nearly always process your order on the same or next (working) day that it arrived. The date your test is actually dispatched depends on the points above.

Orders sent by couriers

These are generally delivered Monday to Friday between 9:00 in the morning and 17:00 in the afternoon. If you cannot be in to receive and sign for the delivery (you MUST sign for the delivery), either take delivery at your workplace or send to a named neighbour or friend instead. This should be clearly stated when making the order. Within the online shopping cart and on the paper order form, there is a facility to have the test sent to an address different from the billing address and to add special delivery instructions, such as a preferred day for delivery or directions. Though we cannot guarantee the day of delivery, we will try to follow your instructions and if possible notify you if we are not able to. Please do not leave instructions for the couriers on your door, as they are unlikely to be carried out.

Whilst we mostly only use "Next Day" type courier services, when our staff or our websites mention "Next Day", please bear in mind that this means we will process it and book it in with the courier in time for collection today. We would then reasonably expect them to come and pick everything up and deliver the next working day but there are many things outside our control that may cause delays.

The couriers we use are all well-known European brands but every now and then, parcels will get delayed and in some cases lost. For these reasons, we can never absolutely guarantee a "Next Day" delivery even when the name of the courier or postal service implies this. If you need something 100% definitely by a certain date, the only way to be sure you will have the products by then is by arranging a pick-up yourself. Collections have to be agreed in advance as we do not offer a walk-in service.

Missed Deliveries

If you do miss the delivery, you will receive a notification card in your letterbox and you will need to call the couriers and arrange for redelivery. There is no charge for the second attempt, but they will not attempt delivery after the second attempt without additional payment. Failing that, the delivery will be returned to Intus Healthcare with a charge to pay. Please try to avoid this happening as unfortunately, you may have to pay a 'returned product' courier charge and you will also have to pay for postage of the products back to you again. You can request that the goods be sent to a more convenient address, but this will also incur a redelivery charge because it will have to go back through the couriers depot and be relabelled and resent. Note: PO Box numbers cannot be accepted for delivery addresses.

Terms

Postage and packing rates apply to all transactions unless otherwise stated. Saturdays, Sundays and Bank holidays are NOT counted as 'standard 'delivery days and will incur a surcharge if requested, as will timed or early morning deliveries.

Delivery charges may vary. Where we must charge a delivery fee, we do our best to charge you a fair price rather than an inflated one. You will see your delivery charge before you pay for your order in the checkout. Standard delivery charges apply to UK mainland only. Non-UK mainland addresses and remote areas may incur a surcharge. Please contact our Customer Services Team for a quotation if you are unsure.

If there is an unforeseen or out of our control delivery delay, we will attempt to notify you by e-mail or telephone. (Providing the details entered within the order are correct).

Please note: If the test arrives to you visibly damaged, you must refuse to accept the delivery and state this on the delivery note. If you are not sure, insist on inspecting the package thoroughly before signing your acceptance. If you sign for the delivery (by default accepting them in good condition) and then report any transit damage after that time, no claims for compensation can be accepted. The courier may appear to be in a rush but it is your right to know what you sign for.

In some countries customs, duty or handling charges may be levied by the authorities. We cannot accept responsibility for these charges. VAT will be deducted for any countries outside the EU.

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